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	  <p class="breadcrumb"><a href="../index.html">International Students Office  Home</a> &gt; </p>
	  	  
      <h1 >Frequently Asked Questions</h1>
      
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  The International Students Office is currently in the process of building a database of Frequently Asked Questions. Since this database is currently under construction it is possible that your question is not listed below. Hopefully  we will be adding it in the near future but you are welcome to contact us with questions you may have at <a href="mailto:iso@alcor.concordia.ca">iso@alcor.concordia.ca</a>.</p>
Please note that the International Students Office has limited information about admissions here at Concordia University. If you are interested in international student admissions, we invite you to link to the following site:
    <a href="http://www.concordia.ca/info/futurestudents/" target="_blank">Future Students</a>. You can also get admission information at <a href="https://connect2.concordia.ca/" target="_blank">Connect2Concordia</a>.</p>
    <ul>
<li><strong><a href="http://supportservices.concordia.ca/iso/faq/#a1">I am an international student and I want to study at Concordia University?</a></strong></li>
<li><strong><a href="http://supportservices.concordia.ca/iso/faq/#a2">I need to apply for a Visa<span style="font-style: italic">(Study Permit)</span> because I want to study at Concordia University?</a></strong></li>
<li><strong><a href="http://supportservices.concordia.ca/iso/faq/#a3">How do I become a Permanent Resident?</a></strong></li>
<li><strong><a href="http://supportservices.concordia.ca/iso/faq/#a4">What is a Permanent Code and how do I apply for one? Why is there a Permanent Code surcharge on my account? </a></strong></li>
<li><strong><a href="http://supportservices.concordia.ca/iso/faq/#a5">How do I apply for the reduced fare for public transit? </a></strong></li>
<li><strong><a href="http://supportservices.concordia.ca/iso/faq/#a6">How do I pay my tution fees? </a></strong></li>
<li><strong><a href="http://supportservices.concordia.ca/iso/faq/#a7">How do I open a bank account? </a></strong></li>
<li><strong><a href="http://supportservices.concordia.ca/iso/faq/#a8">How do I mail letters and parcels from Canada? </a></strong></li>
<li><strong><a href="http://supportservices.concordia.ca/iso/faq/#a9">How do I get a driver's license? </a></strong></li>
<li><strong><a href="http://supportservices.concordia.ca/iso/faq/#a10">How do I get a telephone? </a></strong></li>
<li><strong><a href="http://supportservices.concordia.ca/iso/faq/#a11">How do I set up my wireless account at Concordia? </a></strong></li>
</ul>
</p>
                
        <table width="85%">
          <tr>
            <td bordercolor="#000000" bgcolor="#FFFFCC"><div align="left"><span style="font-weight: bold"><a name="a1"></a>I am an International Student and I want to study at Concordia University?</span></div></td>
          </tr>
        </table>
        <p>Thank you for your interest in Concordia University. In selecting Concordia, you will be choosing a University where students are   held in high regard, and where services are developed to help you succeed   personally and academically.</p>
       <p>Unfortunately the International Students Office has limited information about admissions here at Concordia University. If you are interested in international student admissions, we invite you to link to the following site:
    <a href="http://www.concordia.ca/info/futurestudents/" target="_blank">Future Students</a>. You can also get admission information and apply for admission online at <a href="https://connect2.concordia.ca/" target="_blank">Connect2Concordia</a>.</p>
       <p>Admission related questions should be directed to <a href="https://connect2.concordia.ca/" target="_blank">Connect2Concordia</a>.  After creating your own personal profile you will have an individual mailbox, directly linked to the admissions office.</p>
       
       <table width="85%">
          <tr>
            <td bordercolor="#000000" bgcolor="#FFFFCC"><div align="left"><span style="font-weight: bold"><a name="a2"></a>I need to apply for a Visa<span style="font-style: italic">(Study Permit)</span> because I want to study at Concordia University?</span></div></td>
          </tr>
        </table>
        <p>Firstly, it is a common misconception to confuse a Visa and a Study Permit.  As an international student you will be required to obtain Study Permit as this will be your legal status in Canada, however citizens of a number of countries must also have a Temporary Resident Visa to enter Canada. Also, since Concordia University is located in the province of Quebec, you will be required to obtain a Quebec Acceptance Certificate (CAQ) in order to apply for a Study Permit.</p>
        <p>Secondly, the first thing you require in order to start the process of applying for the proper immigration documents in order to legally study in Quebec, Canada (CAQ &amp; Study Permit) is an official offer of admission from an educational institution, in this case Concordia University.  If you have not yet applied for admission at Concordia University, it is too soon to be asking questions about immigration documents.  You will first have to apply to the university and follow the admision process as detailed on <a href="http://www.concordia.ca/info/futurestudents/" target="_blank">http://www.concordia.ca/info/futurestudents/</a>.</p>
<p>
Once you have received your official offer of admission in the mail, it will incled the <a href="http://supportservices.concordia.ca/pdf/ISO_Guide.pdf" target="_blank">ISO Pre-Departure Guide</a> which clearly indicates the entire process for applying for the proper immigration documents.  If you would like to get a head start in reading the information, we encourage you to download and read the <a href="http://supportservices.concordia.ca/pdf/ISO_Guide.pdf" target="_blank">ISO Pre-Departure Guide</a>.</p>
<p>Please keep in mind that you absolutely must have an official offer of admission before starting any of the immigration document procedures. By official, we are referring to the hard copy as an email version will not be accepted.</p>
<table width="85%">
          <tr>
            <td bordercolor="#000000" bgcolor="#FFFFCC"><div align="left"><span style="font-weight: bold"><a name="a3"></a>How do I become a Permanent Resident?</span></div></td>
          </tr>
        </table>
        <p>Unfortunately the staff at the international studetns office is not trained to answer questions about permanent residency.  We do encourage you to visit the following websites for more information <a href="http://www.immigration-quebec.gouv.qc.ca/peq-students" target="_blank">http://www.immigration-quebec.gouv.qc.ca/peq-students</a> or <a href="http://www.immigration-quebec.gouv.qc.ca/email" target="_blank">http://www.immigration-quebec.gouv.qc.ca/email</a>. You can also try and reach Immigration Quebec by phone at (514)864-9191.</p>
        <p>The ISO also periodically invites representative from Immigration Quebec and Immigration Canada to give workshops on permanent residency.  These workshops are always advertised in the ISO Bulletin, therefore if you be interested in attending one of these workshops we recommend that you sign-up for the ISO Bulletin which is explained at the following 
<a href="http://supportservices.concordia.ca/iso/isopublications/isobulletin/index.php" target="_blank">http://supportservices.concordia.ca/iso/isopublications/isobulletin/index.php</a>.
        <p align="right" style="font-style: italic">(<a href="http://supportservices.concordia.ca/iso/faq/#top">back to top</a>)</p>

<table width="85%">
          <tr>
            <td bordercolor="#000000" bgcolor="#FFFFCC"><div align="left"><span style="font-weight: bold"><a name="a4"></a>What is a Permanent Code and how do I apply for one? Why is there a Permanent Code surcharge on my account?</span></div></td>
          </tr>
      </table>
      <p>The purpose of the permanent code is to individually identify students in the Quebec education system. It is a 12 character significant code that consists of the first 3 letters of the family name, the first letter of the given name, the date of birth (day, month [the female gender is identified by adding 50], year) and 2 validation numbers as determined by the minist&egrave;re de l&#8217;&Eacute;ducation, du Loisir et du Sport. The number 62 is added to the day of birth of all students born after 1999.</p>
<p>
A surcharge of $319 per credit (amount subject to change) will be billed to students who do not provide the required permanent code information. This is to cover the funding that will be withheld by the Ministry of Education. If the information is submitted by our reporting deadlines the fee will be removed. If it is submitted after that date the billing will remain and interest charges will accrue. To have this surcharge removed, you must apply for your permanent code in two easy steps:</p>
<blockquote>
  <p><span style="font-weight: bold; font-style: italic">Step 1</span>: Log into your Concordia portal (<a href="http://www.myconcordia.ca" target="_blank">www.myconcordia.ca</a>), select the "Student Services" tab, choose the 	"Permanent Code Data Form", fill out and submit the "Permanent Code Data Form" online. You will be asked to provide your MEQ code. If this is the first time you study in Quebec, you do not have one and you can simply leave the answer field blank.</p>
  <p>
    <span style="font-weight: bold; font-style: italic">Step 2</span>: Submit your study permit to the ISO (if you will be attending Concordia University for more than six (6) 	months) or your passport (if you will attend Concordia University for less than six (6) months).
    You must comply with these two steps by December 15 (if you start your studies in September), April 15 (if you 	start your studies in January) or August 15 (if you start your studies in May). We suggest that you do it when you 	arrive to Montreal. Please note that that all fees left unpaid by the payment deadline will be charged interest fees and is subject to a late payment fee.</p></blockquote>
  <p>For more detailed information about the Permanent Code please visit the following website: <a href="http://permanentcode.concordia.ca/codeperm2.html" target="_blank">http://permanentcode.concordia.ca/codeperm2.html</a></p>

<table width="85%">
          <tr>
            <td bordercolor="#000000" bgcolor="#FFFFCC"><div align="left"><span style="font-weight: bold"><a name="a5"></a>How do I apply for the reduced fare for public transit?</span></div></td>
          </tr>
      </table>
      <p>Students who are 25 and under by October 31 of the current year can get  reduced bus and metro fare on the island   of Montreal (a monthly  pass will cost you around $41.00*, as opposed to $72.75* for non-reduced fare).  Here is how to apply for the reduced fare bus and metro pass:</p>
      <ul>
    <li>Get the &ldquo;Proof  of full-time school attendance&rdquo; filled out at LB-185, (you can get the form at the ISO). <br />
          <em><u>You must be registered as a full-time student before you ask for this  form to be filled out!</u></em></p></li>
      <li>Bring  your form (filled out!), <strong><em><u>AND</u></em></strong> a proof of age (your  student ID card, your passport) <strong><em><u>AND</u></em></strong> a proof that you live in Montreal (utility bill,  class schedule, etc.) <strong><em><u>AND</u></em></strong> $15.00* to pay for the card; and go to :</li>
      </ol>
      <p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; STM  Photo Studio &ndash; McGill Metro Station<br />
  &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 2020  University<br />
  &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; McGill  Metro Station level, local B315</p>
      <p>Please note that even if your card is valid for a two-year  period, you must renew your eligibility for the reduced fare yearly.<br />
        * All prices are subject to change.</p>
      <p>The above information if only valid for residents who live on the island of Montreal. More information can be found at <a href="http://www.stm.info" target="_blank">www.stm.info</a>. </p>
      <p>If you are a resident of Laval more information can be found on the STL website <a href="http://www.stl.laval.qc.ca/?page_id=61&lang=en" target="_blank">www.stl.laval.qc.ca</a> or if you live in Longueuil visit <a href="http://www.rtl-longueuil.qc.ca/english/pages/pr_PUCE_tarif_18_25_ag.htm" target="_blank">www.rtl-longueuil.qc.ca</a>.</p>
      <table width="85%">
          <tr>
            <td bordercolor="#000000" bgcolor="#FFFFCC"><div align="left"><span style="font-weight: bold"><a name="a6"></a>How do I pay my tution fees?</span></div></td>
          </tr>
      </table>
      <p>Concordia University no longer accepts cash or credit  card payments for tuition fees.&nbsp; Here are  a few methods of payment:</p>
      <ul>
        <li>Online  banking </li>
        <li>Debit  card from a Canadian bank account</li>
        <li>Certified  cheque or money order </li>
        <li>International  wire transfer</li>
      </ul>
      <p>For a complete list of methods of payment, please visit <a href="http://tuitionandfees.concordia.ca/u_faq?#3">http://tuitionandfees.concordia.ca/u_faq?#3</a>. </p>
      <p>Payment deadlines are as follows:
      <ul>
      	<li>Tuition  fees for Fall must be paid by September 30</li>
  		<li>Tuition  fees for Winter must be paid by January 30</li>
      	<li>Tuition  fees for Summer must be paid by May 31</li>
      </ul>
      <p>If your tuition fees have not been paid by the deadlines listed above, you will be charged a $75.00 late fee penalty and monthly  interest fees will start accumulating on your account. You also risk not being  able to register for courses until your tuition fees have been paid in full.  Your student account is available on your portal (<a href="http://www.myconcordia.ca/">www.myconcordia.ca</a>) under  the &ldquo;Financial&rdquo; tab.</p>
       <p align="right" style="font-style: italic">(<a href="http://supportservices.concordia.ca/iso/faq/#top">back to top</a>)</p>

<table width="85%">
          <tr>
            <td bordercolor="#000000" bgcolor="#FFFFCC"><div align="left"><span style="font-weight: bold"><a name="a7"></a>How do I open a bank account?</span></div></td>
          </tr>
      </table>
      <p>Go to the "New Accounts" department. A bank employee will explain the different types of accounts and the costs and services of each type of account. It is a good idea to check with several banks to determine which bank offers the best account for your needs. In most banks, it is possible to open a bank account by showing your passport, your Concordia letter of admission or I.D. card, your Quebec Acceptance Certificate, and Study Permit. You will also be asked to show a copy of your apartment lease as proof of residency in Montreal.
Here is a list of major banks in Canada:</p>
<table>
	<tr>
    	<td>HSBC Bank Canada: <a href="http://www.hsbc.ca" target="_blank">www.hsbc.ca</a></td>
        <td>Royal Bank of Canada: <a href="http://www.rbc.com" target="_blank">www.rbc.com</a></td>
    </tr>
    <tr>
    	<td>Bank of Montreal: <a href="http://www.bmo.com" target="_blank">www.bmo.com</a></td>
        <td>CIBC (Canadian Imperial Bank of Commerce): <a href="http://www.cibc.com" target="_blank">www.cibc.com</a></td>
    </tr>
    <tr>
    	<td>National Bank: <a href="http://www.nbc.com" target="_blank">www.nbc.ca</a></td>
        <td>TD Bank (Toronto Dominion): <a href="http://www.td.com" target="_blank">www.td.com</a></td>
    </tr>
    <tr>
    	<td>Scotia Bank:   <a href="http://www.scotiabank.com" target="_blank">www.scotiabank.com</a></td>
        <td>Laurentian Bank:  <a href="http://www.laurentianbank.com" target="_blank">www.laurentianbank.com</a></td>
    </tr>
</table>

<h3>Currency Exchange</h3>
<p>Any financial banking institution or foreign exchange bureau will exchange currency. We recommend that you ask what administrative fees are charged. Some establishments will charge a 'fixed fee', whereas others will charge a percentage of the amount being exchanged. The Bank of Canada website offers an excellent reference in determining exchange rates:<br />
<a href="http://www.bankofcanada.ca" target="_blank">www.bankofcanada.ca</a></p>

<table width="85%">
  <tr>
    <td bordercolor="#000000" bgcolor="#FFFFCC"><div align="left"><span style="font-weight: bold"><a name="a8"></a>How do I mail letters and parcels from Canada?</span></div></td>
  </tr>
</table>
<p>The  government postal system in Canada  is efficient. Stamps for letters inside Canada  currently cost $0.57, letters to the United States  cost $0.98, while stamps for overseas are $1.70. <strong>(All prices are subject to change)</strong>. Stamps can be  bought at University bookstores on both campuses.<br />
Canada  Post Offices offer a variety of services from sending letter mail, priority  courier, sending parcels to distant places to making money orders.<br />
For  further information consult the Canada Post website at: <a href="http://www.canadapost.ca/">http://www.canadapost.ca/</a> <br />
Postal  outlets near the SGW campus are:<br />
&nbsp;&nbsp;&nbsp; <br />
<strong>Canada</strong><strong> Post Office&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Uniprix</strong> <br />
1974 Ste. Catherine    Street West (corner Fort)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1550 de Maisonneuve Blvd. West<br />
1250 University Street (south of Ste. Catherine Street)&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Metro Level</p>
<p><strong>Pharmaprix</strong><br />
  1500 Ste. Catherine    Street West </p>
<table width="85%">
  <tr>
    <td bordercolor="#000000" bgcolor="#FFFFCC"><div align="left"><span style="font-weight: bold"><a name="a9"></a>How do I get a driver's license?</span></div></td>
  </tr>
</table>
<p>Depending  on your country of origin, you may be able to use your current driver&rsquo;s license  in Quebec. For more information, please contact the SAAQ (Soci&eacute;t&eacute; de l&rsquo;Assurance  Automobile du Qu&eacute;bec)&nbsp;:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br />
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br />
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Place  Dupuis, 850 de Maisonneuve Blvd East, M-103<br />
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Tel.&nbsp;:  514 525-7332, Internet&nbsp;: <a href="http://www.saaq.gouv.qc.ca/">www.saaq.gouv.qc.ca</a>&nbsp;&nbsp;&nbsp;&nbsp;</p>

  <table width="85%">
    <tr>
      <td bordercolor="#000000" bgcolor="#FFFFCC"><div align="left"><span style="font-weight: bold"><a name="a10"></a>How do I get a telephone?</span></div></td>
    </tr>
  </table>
  <p>Long  distance and overseas calls can be very expensive. Verify rates with the long  distance operator. There is a number of competing telephone companies that  offer landline and/or cellular phones, such as:</p>
  
  <table>
    <tr>
      <td>AT&amp;T: <a href="http://www.att.com" target="_blank">www.att.com</a></td>
      <td>Bell: <a href="http://www.bell.ca" target="_blank">www.bell.ca</a></td>
    </tr>
    <tr>
      <td>Bell Canada: <a href="http://www.bell.ca" target="_blank">www.bell.ca</a></td>
      <td>Telus: <a href="http://www.telus.com" target="_blank">www.telus.com</a></td>
    </tr>
    <tr>
      <td>Sprint: <a href="http://www.sprint.com" target="_blank">www.sprint.com</a></td>
      <td>Fido: <a href="http://www.fido.ca" target="_blank">www.fido.ca</a></td>
    </tr>
    <tr>
      <td>Primus: <a href="http://www.primus.ca" target="_blank">www.primus.ca</a></td>
      <td>Koodo: <a href="http://www.koodomobile.com" target="_blank">www.koodomobile.com</a></td>
    </tr>
    <tr>
      <td>Rogers: <a href="http://www.rogers.ca" target="_blank">www.rogers.ca</a></td>
      <td>Virgin: <a href="http://www.virginmobile.ca" target="_blank">www.virginmobile.ca</a></td>
    </tr>
  </table>
  <br />
  <table width="85%">
    <tr>
      <td bordercolor="#000000" bgcolor="#FFFFCC"><div align="left"><span style="font-weight: bold"><a name="a11" id="a11"></a>How do I setup my wireless account at Concordia?</span></div></td>
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  <p>Concordia University provides 802.11n compatible wireless networking for all of   its currently registered students, active faculty, and active staff. Guest   wireless accounts may be granted (for a small fee) to visiting scholars and   researchers.</p>
  <p>For complete instructions on how to configure your laptop for wireless access please visit <a href="../../../pagesvoip.concordia.ca/index.html" target="_blank">http://wireless.concordia.ca</a></p>
  <p>&nbsp;</p>
  <p align="right" style="font-style: italic">(<a href="http://supportservices.concordia.ca/iso/faq/#top">back to top</a>)</p>
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